Step 1: Project Preparation

Once you have placed your order and commissioned you Laings Bathroom our installations team will contact two weeks prior to the project commencing.

They will issue you with your Laings Installation Programme – a detailed schedule of works – which breaks down the installation process and provides an estimated onsite timeframe for each of the trades that will be working on your job.

Every installation we undertake is fully project managed. After issuing you with your Installation Programme, our installations team will keep in touch with you throughout the build, providing you with regular updates and visiting your property to check the progress of the works.

Step 2: Installation Phase

Work commences in line with your installation programme. As outlined in phase one, our installations team will maintain close contact with you throughout the project, ensuring works progress in a timely manner and advising you of any unexpected delays.

We do everything we can to ensure every project is completed on schedule – that’s why we create a bespoke Installations Programme for every customer. However, there are occasions when delays do happen. These are usually the result of a requirement to undertake additional works, if an issue is discovered during the build, or goods arrive at our premises damaged or faulty. We will inform you of any issues as soon as they arise and rectify them quickly to avoid deadlines slipping too far.

Step Three: Completion & After Care

Once works are complete, your Installations Coordinator will sign-off your project.

Our Installations Team will issue your Customer Care information when they complete your project at your property. The information they provide will include operating instructions and manufacturing warranties. One week after completion, our Installations Coordinator will call to ensure you are happy with the finished result and ask you to sign-off the project. Once confirmed, she will provide you with your Warranty Terms and Workmanship Certificate, providing you with the security of a Six Year Limited Workmanship Warranty. We pride ourselves on supporting our customers long after their installation is complete. Should you have any issues or queries in the six years following your project, our Installations Coordinator will be your point of contact. From seven years onward, please direct your query to our Front of House Team.